Terms and Conditions for Barnes Carpet Cleaners Services
These Terms and Conditions set out the basis on which Barnes Carpet Cleaners provides professional cleaning services to residential and commercial customers in its service area within the United Kingdom. By booking a service, you agree to be bound by these Terms and Conditions. Please read them carefully before placing a booking.
1. Definitions
In these Terms and Conditions, the following definitions apply:
Customer means the individual, company, or organisation that books and receives services from Barnes Carpet Cleaners.
Company means Barnes Carpet Cleaners, the provider of the cleaning services.
Services means carpet cleaning, upholstery cleaning, rug cleaning, hard floor cleaning, stain treatment, and any related cleaning or add-on services agreed in writing or verbally at the time of booking.
Premises means the property or location where the Services are to be carried out.
Technician means an employee, contractor, or representative of the Company who carries out the Services.
2. Scope of Services
The Company provides professional cleaning services within its designated service area in the United Kingdom. The specific Services to be provided will be set out in the booking confirmation, quotation, or agreed verbally and recorded by the Company.
The Company reserves the right to decline a booking or to withdraw Services if, upon arrival at the Premises, it reasonably considers that the conditions are unsafe, unsuitable, inaccessible, or materially different from those described by the Customer at the time of booking.
3. Booking Process
3.1 Booking requests may be made by the Customer via the Company’s accepted communication channels. The Customer must provide accurate information regarding the Premises, access arrangements, parking availability, type of areas and items to be cleaned, level of soiling, and any specific requirements.
3.2 A booking is not confirmed until the Customer has received explicit confirmation from the Company. Confirmation may include details of the date, time window, Services to be provided, and the estimated price.
3.3 The Company may request photographs, descriptions, or additional information to provide an accurate estimate or to assess the suitability of the Premises for the Services.
3.4 Any time or date provided for the appointment is an estimate only. While the Company will use reasonable efforts to attend within the agreed time window, delays may occur due to traffic, weather, or unforeseen circumstances. The Company will inform the Customer of any significant delay where reasonably practicable.
4. Quotations and Pricing
4.1 All prices provided by the Company are based on the information supplied by the Customer. Quotations may be given per room, per item, per area, or based on a minimum call-out charge.
4.2 The Company reserves the right to adjust the quoted price if the description of the Premises, size of areas, level of soiling, or other relevant factors differ from those originally provided by the Customer. Any such adjustment will be communicated to the Customer before work commences.
4.3 Prices are expressed in pounds sterling and are inclusive or exclusive of VAT according to the Company’s current tax status. The Customer will be informed of the applicable tax position at the time of booking.
4.4 Additional charges may apply for parking, congestion zones, tolls, or extended travel beyond the Company’s standard service radius. Any such charges will be notified to the Customer where reasonably possible.
5. Payments and Invoicing
5.1 Payment is due on the day the Services are provided, unless the Company has agreed alternative terms in writing prior to the visit.
5.2 The Company accepts payment by commonly used methods, subject to availability and any conditions explained at the time of booking. The Customer is responsible for ensuring that funds are available and payment can be completed at the agreed time.
5.3 For commercial Customers or larger residential projects, the Company may require a deposit or advance payment to secure the booking. This will be communicated prior to confirmation.
5.4 If payment is not made when due, the Company may apply late payment charges and interest in accordance with applicable UK legislation and may suspend or refuse further Services until all outstanding balances are settled.
5.5 The Company will provide a receipt or invoice upon request. For business Customers, the Company may require full invoicing details, including any purchase order references, prior to attending the Premises.
6. Cancellations, Rescheduling and Access
6.1 The Customer may cancel or reschedule an appointment by providing notice to the Company. The Company requests at least 24 hours’ notice for cancellations or changes to confirmed bookings.
6.2 The Company reserves the right to charge a cancellation fee where insufficient notice is given. This may be up to 50 percent of the quoted service price if less than 24 hours’ notice is provided, or up to 100 percent if the Technician attends the Premises and is unable to gain access or the Customer cancels on arrival.
6.3 The Customer must ensure that the Technician has safe and reasonable access to the Premises at the arranged time, including any keys, door codes, or entry instructions required. Time lost due to access issues may be deducted from the allocated service time without reduction in price.
6.4 The Company may cancel or reschedule a booking due to circumstances beyond its reasonable control, including but not limited to illness, vehicle breakdown, severe weather, or operational issues. In such cases, the Company will offer the Customer an alternative appointment. The Company will not be liable for any indirect or consequential loss arising from such cancellation or rescheduling.
7. Customer Obligations and Preparation
7.1 The Customer is responsible for preparing the Premises for the Technician’s arrival. This includes moving small and fragile items, lifting personal belongings from areas to be cleaned, and securing valuables or breakables.
7.2 The Company is not responsible for moving heavy furniture, electrical items, or delicate objects. Movement of such items is at the Customer’s discretion and risk. The Technician may assist with moving certain items at their sole discretion but accepts no liability for damage arising from such assistance unless caused by clear negligence.
7.3 The Customer must inform the Company of any known issues with carpets, upholstery or flooring, such as loose fittings, pre-existing damage, shrinkage risks, dye instability, or previous cleaning treatments that may affect the outcome.
7.4 The Customer is responsible for ensuring that electricity and water are available at the Premises during the appointment and that the environment is safe for the Technician to work in.
8. Service Outcomes and Limitations
8.1 The Company will exercise reasonable skill and care in providing the Services and will use methods and cleaning agents considered appropriate for the items being treated.
8.2 While the Company aims to achieve the best possible results, it does not guarantee complete stain removal, odour removal, or restoration of items to their original condition. The success of cleaning depends on factors such as fibre type, age and source of stains, previous treatments, and general wear.
8.3 Some stains and odours may be permanent or only partially removable, and some items may have pre-existing damage that becomes more visible after cleaning. The Company is not liable for such outcomes where they arise from the condition of the item rather than the cleaning process.
8.4 The Customer accepts that slight colour changes, shading variations, or texture differences can occur as a result of cleaning and that this does not in itself constitute damage or a lack of reasonable care.
9. Liability and Insurance
9.1 The Company holds appropriate insurance for the provision of cleaning services in the United Kingdom. Details of cover are available on request.
9.2 The Company will not be liable for any loss or damage unless it is caused by the negligence or wilful misconduct of the Company or its Technicians.
9.3 The Company’s total liability for any claim arising out of or in connection with the Services, whether in contract, tort, or otherwise, shall be limited to the lesser of the cost of the affected item at the time of the incident or the total amount paid by the Customer for the relevant Services.
9.4 The Company will not be liable for loss of profits, business interruption, loss of data, loss of opportunity, or any indirect or consequential loss or damage.
9.5 The Customer must notify the Company in writing of any alleged damage or issue within 48 hours of completion of the Services and must provide reasonable evidence, including photographs where possible. The Company reserves the right to inspect the Premises and the items in question and to take steps to remedy any justified complaint.
10. Health, Safety and Waste Regulations
10.1 The Company will carry out the Services in accordance with applicable UK health and safety legislation and industry standards. Technicians will use cleaning products and equipment that are appropriate for professional use.
10.2 The Customer must inform the Company of any health and safety risks at the Premises, including but not limited to hazardous substances, structural defects, trip hazards, or aggressive animals. The Company may refuse to carry out or may suspend the Services if it considers the environment unsafe.
10.3 The Company will handle and dispose of any waste produced by its Services in compliance with relevant UK waste management and environmental regulations. This may include the disposal of dirty water, used materials, and packaging arising from the cleaning process.
10.4 The Customer remains responsible for household or commercial waste unrelated to the Services. The Company does not operate as a general waste removal contractor and will not remove bulky or unrelated waste from the Premises.
11. Property and Keys
11.1 Where the Customer provides keys or access devices to the Company for the purpose of carrying out the Services in the Customer’s absence, the Company will take reasonable care to protect such items and to secure the Premises upon leaving.
11.2 The Company accepts no liability for loss or damage arising from incorrect or incomplete instructions given by the Customer regarding locking, alarms, or access procedures.
12. Complaints and Dispute Resolution
12.1 The Company aims to deliver a professional service and takes complaints seriously. If the Customer is dissatisfied with any aspect of the Services, they should contact the Company as soon as possible, and in any event within 48 hours of the work being completed.
12.2 The Company may, at its discretion, offer to re-clean the affected area, provide a partial refund, or offer another appropriate remedy where a complaint is found to be justified.
12.3 If a dispute cannot be resolved directly between the Company and the Customer, either party may seek legal remedies available under UK law.
13. Privacy and Data Protection
13.1 The Company will handle personal data in accordance with applicable UK data protection laws. Information collected from the Customer will be used only for managing bookings, providing Services, processing payments, and legitimate business purposes.
13.2 The Company will take reasonable steps to protect the Customer’s personal data from unauthorised access, loss, or misuse.
14. Amendments to these Terms
14.1 The Company may update or amend these Terms and Conditions from time to time. The latest version will apply to all new bookings and to ongoing Services where the Customer has been notified of the change.
14.2 Continued use of the Services following notification of any changes will be deemed acceptance of the updated Terms and Conditions.
15. Governing Law and Jurisdiction
15.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the laws of England and Wales.
15.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.
16. Severability
16.1 If any provision of these Terms and Conditions is held to be invalid, unlawful, or unenforceable by a court or competent authority, such provision shall be severed, and the remaining provisions shall continue in full force and effect.
17. Entire Agreement
17.1 These Terms and Conditions constitute the entire agreement between the Company and the Customer regarding the provision of the Services and supersede any prior agreements, understandings, or arrangements, whether written or oral.
By placing a booking with Barnes Carpet Cleaners, the Customer confirms that they have read, understood, and agree to be bound by these Terms and Conditions.